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My Returns

Unsatisfied with your new pair of Goodyear-welted shoes and want to return it? No problem. We recommend you to follow the next steps.

How can I return the shoes?

With our exchange policy you can return your goods without providing a reason within 30 days. Please try your new shoes on soft ground like a carpet first and do not remove the label.

If your country is not part of the EU, please return your parcel at your own cost. The following countries are concerned by this rule: Albania, Andorra, Bosnia and Herzegovina, Island, Kosovo, Liechtenstein, Macedonia, Monaco, Montenegro, Norway, San Marino, Serbia, Turkey, Vatican city.

If your country is in the EU and the return package is labeled with the return label we provided in the shipping confirmation, we will bear the cost of your return. In case of an exchange, we will send you the new item with no additional charges.

If you send your return as a »carriage forward« or prepaid package and fail to label it with our return label, you will be responsible for the return shipping costs and will be billed for it.

There is an exception for the following countries: Croatia and Malta. If your country is listed here, please send us your parcel at your own cost and send us the receipt and your bank details including IBAN and BIC at service@shoepassion.com. We will then refund you the cost of shipping, as there is no return link for your country at the moment.

Step 1: Package

We recommend you to place the shoes in their original packaging. Please put the shoes into the shoe bag and then into the box. This will guarantee optimal protection of your returning items.

Step 2: Return Label (only for EU customers)

To simplify the process of returning your items, we have included a link to the DHL return portal in the shipping confirmation you received by e-mail. Click on this link to receive the return label by e-mail and and print it out. If you can no longer find your shipping confirmation, simply write to service@shoepassion.com. We will resend the link to the DHL return portal or send you directly the return label. After you have printed out your return label, please place it on the largest surface of the shipping carton, making sure that the entire label is visible.

The customers from Croatia and Malta can disregard this step.

Step 3: Return Form

Please complete the return form, which was sent with your shipment. This form allows you to state any failures with the product, detail your exchange wishes or ask for a refund. Using the return form allows us to process your return as quickly as possible.

Step 4: Shipping

Take your package, including the return form, to the shipping provider mentioned on the return label. It is mostly the national Post or DHL depending on your country. Please note, that we will refund your money within 14 days. If you are a customer from a country not using the return label, please send us your parcel with the national post and choose the lowest price for a tracked parcel. If your country is not in the EU, you can choose any courier service to send us your parcel.

Step 5: Exchange or Refund

Once your returning items reach us, we will exchange the goods as requested for no additional charge or refund you the purchase price.



The above steps, however, are not a condition for a successful return, in accordance with our cancellation policy. If you have any other questions, just contact us at service@shoepassion.com.

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