Frequently asked questions

Concerned about choosing the correct size for a pair of new Goodyear-welted shoes? Not sure about the possibilities of payment? Don’t worry: We have an answer for these and further questions you may have in our easy-to-follow FAQ:

What size should I choose?

Shoe sizes can sometimes differ from brand to brand. The easiest way to determinate your foot size is by printing out our foot measure on A4 paper and following the instructions. With our SHOEPASSION.com size table, you can easily identify the right size for you.

I have ordered the wrong shoe size. Can I change this?

As long as we have not already sent your pair of Goodyear-welted shoes, we can still change the shoe size you have ordered. Simply send our customer service team an e-mail at service@shoepassion.com.

Why are your shoes so much cheaper than shoes in most stores?

As an online company SHOEPASSION.com offers Goodyear-welted footwear at an incomparably fair price. We ensure the most efficient supply chain possible by cooperating directly with shoe manufacturers, a low cost structure and a wide coverage. By cutting out the middleman and no paying for a brand name, we can make sure to pass on savings directly to our customers.

Where are your shoes produced?

All of our shoes are painstakingly handcrafted in our Spanish shoe manufacture. Experienced master craftsmen are used to create just one of our first-class shoes.

How can I create a customer account?

Just click on the button user account. Here you will find the option to register as a new user. If you already have goods in your shopping cart, just click on the button “checkout“. You will automatically receive an e-mail for registration. Follow the instructions and you will enter your personal login area.

How secure is shopping on SHOEPASSION.com?

We use the secure 128-Bit-SSL-encryption standard for all orders to protect your personal data from third parties. It encrypts the personal data you provide us to ensure it is safe and ensures you a worry-free shopping experience.

I have forgotten my password, how do I reset it?

If you have forgotten your password, just click on the button “forgot password?”, right underneath the “Login” button. Enter your e-mail address and a message will be sent to you with a link embedded to reset your password. Otherwise, you can also send us an e-mail at service@shoepassion.com.

Which payments methods can I use on SHOEPASSION.com?

We offer you several payment options to choose from. You can pay by credit or debit card (we accept Visa or Mastercard) PayPal or bank transfer (this option is presented to you if your country’s currency is the Euro). When returning goods, the amount will be credited directly back to your bank account.

How much are the delivery costs?

We charge you 14.95 EUR shipping costs for each order less than 149 EUR. All the orders with a value of 149 EUR or more apply for a free delivery. Only if you would like to order a shoe polishing machine, we will count you extra delivery charges of 19,95 EUR.

My new shoes do not fit. Can I return them?

Do your new Goodyear-welted shoes not fit properly? No problem. We offer a 30 day- exchange policy and will reimburse you the full amount if you wish to return your purchased items.

If your country does not belong to the EU, please send us your return at your own cost.

For the EU countries and if you would like to return any article and the return package is labeled with the return label we provided in the shipping confirmation, we will bear the cost of your return. In case of an exchange, we will send you the new item with no additional charges.

If you send your return as a »carriage forward« or prepaid package and fail to label it with our return label, you will be responsible for the return shipping costs and will be billed for it. For further information read here My Returns. If you have any other questions, just contact us at service@shoepassion.com.

There is an exception for the following countries: Croatia and Malta. If your country is listed here, please send us your parcel at your own cost and send us the receipt and your bank details including IBAN and BIC at service@shoepassion.com. We will then refund you the cost of shipping, as there is no return link for your country at the moment.

Why I am not getting the confirmation e-mail?

There are two possible reasons. Firstly, you might have entered an incorrect e-mail address. Or secondly, your confirmation e-mail might have ended up in your spam folder. Please check your spam e-mail folder and if you should still have no confirmation e-mail, contact us at service@shoepassion.com.

My shipment is damaged. What can I do?

Please do not worry about delivery damage. All of our products are insured and we will exchange your products immediately. Please e-mail us at service@shoepassion.com

How long will it take before I receive my goods?

If you place your order before 3 pm on a working day, it is likely that we will ship it on the same day. Generally, deliveries take 2 to 6 working days, depending on where you live in Europe. For further information, please refer to the shipping list.

Will I be informed, if a pair of shoes is not in stock?

While you shop on SHOEPASSION.com, our system will show you if a pair of Goodyear-welted shoes is available. If a product you want is not in stock at the moment, you can reserve one pair for you. As soon as the product is available again, we will send it straight to you. Please e-mail us if you wish to pre-order one of our models.

Can I place an order if I live outside of the EU?

Please note that SHOEPASSION.com is only available for customers in the EU and in the following countries: Albania, Andorra, Bosnia and Herzegovina, Island, Kosovo, Liechtenstein, Macedonia, Monaco, Montenegro, Norway, San Marino, Serbia, Turkey, Vatican city. You will need a delivery and payment address in the EU or one of these countries for ordering. For the customers from Germany, Poland, France, UK, the Netherlands and Austria, please go to your respective online shop.

How can I contact SHOEPASSION.com?

In case of any further questions and, of course, suggestions, please feel free to contact our customer service department via e-mail at service@shoepassion.com. Our team will be pleased to help you with any question you may have.

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